Shopping Guide
Shopping Guide

Shopping Guide

お支払いについて お支払いについて

■ Credit card

The following cards can be used.
Single payment is available with all card companies.

お取扱いカード会社

  • ▪ The SSL is used as the credit card security system. You can rest easy because card numbers are encrypted before transmission.
  • ▪ A credit card receipt is not issued on this card settlement system.
  • ▪ Please check transaction details sent from the card company.
  • ▪ We do not include a shipping invoice, billing invoice or receipt that shows the price of products.
  • ▪ We may switch to another means of payment depending on the usage status of the customer.
  • ▪ We may ask customers for ID verification (telephone confirmation, etc.) at time of order.
  • ▪ Credit cards with names that differ from that of the customer may not be used.

■ Post-pay (convenience store, post office, bank)

* A billing invoice is send separately to the person making an order.

購入者さまご利用イメージ

  • ▪ We do not include a shipping invoice, billing invoice or receipt that shows the price of products.
  • ▪ Post-pay charge:205 yen
  • ▪credit limit 54,000 yen

■ Bank transfer

  • ▪ Please make fund transfers to the Bank of Tokyo-Mitsubishi UFJ specified by our shop.
  • ▪ Bank transfer fees are the responsibility of the customer.
  • ▪ We will send you transfer account information after an order confirmation e-mail followed by a receipt of funds confirmation e-mail.

■ Cash on delivery

  • ▪ [Delivery service] Yamato Transport, Yu-Pack, Sagawa Express

★ Attention ★ With this payment method, the addressee pays the price of the product!
* Please take note when sending RIVERET products as gifts.The amount to be paid will be sent in an e-mail from our store. Please have this sum ready at time of product delivery.
[COD charge] Nationwide flat rate: 324 yen
COD deliveries are free of charge for purchases of 10,000 yen (excluding tax) or higher.

配送について 配送について

配送料金

  • ▪ [Delivery service] Yamato Transport, Yu-Pack, Sagawa Express
  • ▪ We do not include a shipping invoice, billing invoice or receipt that shows the price of products.
  • ▪【specify a delivery time】
    morning ・ 12:00-14:00 ・ 14:00-16:00 ・ 16:00-18:00 ・ 18:00-21:00

■ Time of delivery

  • ▪ For credit card, post-pay, and cash on delivery payments
    Non-engraved products are shipped from the factory within one to two business days after your order is confirmed.
    Engraved products are shipped from the factory within five to seven business days after your order is confirmed.
  • ▪ For bank transfer payments
    Non-engraved products are shipped from the factory within one to two business days after payment is confirmed.
    Engraved products are shipped from the factory within five to seven business days after payment is confirmed.
  • ▪ Shipping may be delayed due to weather or road conditions. Please contact each shipping company for the status of your delivery.
消費税について 消費税について

■ About consumption tax

  • ▪ Consumption tax is 8%
  • ▪ Consumption tax is calculated separately for each product.
  • ▪ If a fractional part of a yen results from calculating consumption tax, tax is rounded to the closest yen.
返品について 返品について

■ RIVERET SUPPORT

  • ▪ If a problem happens to arise with a product under conditions of normal use and all precautions and instructions in the instruction manual have been followed, please contact us within three months of the date of purchase. We will promptly replace your product with a new one. Details are given in the instruction manual included with our products.
  • ▪ Please note that we do not accept returns or exchanges for the mere sake of customer convenience.

サポートへのお問い合わせはコチラ

RIVERET nature
RIVERET nature
    RIVERET material RIVERET design RIVERET craft
    RIVERET lazer RIVERET coating RIVERET support

From growing the bamboo, to manufacturing, shipment and after sales service, all processes are managed by our company as much as possible. We believe the essence of monozukuri (design and manufacturing) exists in all of these processes.

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  • RIVERET vessel
  • RIVERET cup
  • RIVERET plate
  • RIVERET cutlery
  • RIVERET others